Return/Exchange Policy
If you’re looking to return or exchange your order for whatever reason, next conditions will be considered:
- Return and Exchange 7 days from purchase date with receipt.
- Unopened and in sale-able condition. Seasonal merchandise no returns.
- Returned or exchange items transaction will be subject to a 15% restocking fee.
- Seasonal items are final sale and cannot be returned or exchanged.
- Discounted items are final sale and cannot be returned or exchanged.
To initiate a return or exchange, please visit our store with the receipt or send an email to alpartyballoons@gmail.com to get authorization of the transaction. Refunds or exchanges will not be issued for unauthorized returns.
Any shipping fees for returns are the customer responsibly.
Defective Latex Bags:
- To receive full credit or refund for damaged balloons, you must return the original bag with defected balloon, including all undamaged balloons.
- If we only receive a few balloons out of the damaged bag or pictures that are sent as proof a discount may be given. (to be determined by management)
Store Address:
1108 North Loop 336 W Suite R, Conroe, Texas, 77301
Phone: 936-703-5950