Return/Exchange Policy

If you’re looking to return or exchange your order for whatever reason, next conditions will be considered:

  • Return and Exchange 7 days from purchase date with receipt.
  • Unopened and in sale-able condition. Seasonal merchandise no returns. 
  • Returned or exchange items transaction will be subject to a 15% restocking fee.
  • Seasonal items are final sale and cannot be returned or exchanged.
  • Discounted items are final sale and cannot be returned or exchanged.

To initiate a return or exchange, please visit our store with the receipt or send an email to alpartyballoons@gmail.com to get authorization of the transaction. Refunds or exchanges will not be issued for unauthorized returns. 

 Any shipping fees for returns are the customer responsibly.

Defective Latex Bags:

- To receive full credit or refund for damaged balloons, you must return the original bag with defected balloon, including all undamaged balloons.

- If we only receive a few balloons out of the damaged bag or pictures that are sent as proof a discount may be given. (to be determined by management)

 

Store Address:

1108 North Loop 336 W Suite R, Conroe, Texas, 77301

Phone: 936-703-5950

 

Helium Balloon: We are NOT responsible for manufacture defects. If balloon pops after customer leaves the store, we will not replace it.
Outside vendor balloon that explodes during inflation will not be replaced.
Discounted items are final sale and cannot be returned or exchanged.